GENERAL BUSINESS TERMS AND CONDITIONS FOR PROVIDING ACCOMMODATION SERVICES AT HOTEL APOLLO

GENERAL BUSINESS TERMS AND CONDITIONS FOR PROVIDING ACCOMMODATION SERVICES AT HOTEL APOLLO

Contractual Parties:

Article I

1.     The Contractual Parties in the provision of accommodation services (hereinafter only "Services") by Hotel Apollo (hereinafter only "Hotel") to its clients are:
a., MAC - GASTRO spol. s r. o., Dulovo nám. 1, 821 08 Bratislava, registered in the Commercial Register of Bratislava I District Court, Section: Sro, Insert No. 2524/B, Company ID No. (IČO): 31320589, Tax ID No. (DIČ): 2020516839, VAT ID No. (IČ DPH): SK2020516839
b. Individuals or legal entities (hereinafter only "Clients")

2.     An order to provide Hotel Services (hereinafter only "Reservation") can only be applied by a Client at the Hotel in person, via the telephone or in writing, or Internet.

3.     The contents of a Reservation are shown on the Hotel's website.

4.     If the Hotel's capacity allows, the Reservation contains all established facts and information and the Client provides the Hotel will the necessary information to secure fulfilment of its obligations, the Hotel will confirm the provisions of these Services to the Client as specified in the Reservation.

5.     The confirmation of a Reservation will be completed by the Hotel in writing, or the Internet. After making a reservation, the hotel will confirm the reservation and send a message with information about the possibility of online check-in and other services via email or SMS to the contacts specified by the "Client".

Article II
Provision of Hotel Services to the Client

1.     The Hotel will provide Services to a Client on the basis of a Reservation only after it is confirmed by the Hotel and that, in accordance with this confirmation, no other agreement is made between the Contractual Parties.

2.     The Hotel will provide the Client with the Services in an agreed scope and method that is defined by the Hotel's valid materials, in particular its webpage: www.apollohotel.sk

3.     The Client is obliged to pay the agreed price for Services provided by the Hotel; otherwise prices are set following the Hotel's valid price list. This applies for the actual price as well as the method and term for providing such payment.

4.     The Hotel is authorised to require payment in advance or a deposit. The Hotel is obliged to inform the Client of such a request in the written confirmation of a Reservation.

5.     The price for the Hotel's Services is based on the Reservation confirmation. Unless otherwise agreed, valid prices from the price list shown at the Hotel's reception and published on the Hotel's webpage are applied.
In case a guest brakes the ban on smoking in his/her room, the hotel has the right to raise the agreed price by the sum shown in the Accommodation rules/in-room materials.

6.     The payment term for Services is at the latest on the last agreed date of Service provision.

Article III
Client Rights and Obligations

1.     The Client has the right to Service provision from 2:00 PM on the first day of Service Provision.

2.     The Client is obliged to properly return the appropriate room in the Hotel after the provision of Services at the latest by 11:00 Noon on the agreed last day of Service provision, unless otherwise agreed. If the Client will be delayed in fulfilling his or her obligations, the Client will be obliged to pay the Hotel an appropriate price for the room following the price list shown at the Hotel's reception and published on the Hotel's webpage for each day of delay.

3.     If the Client does not arrive for their accommodation by 12:00 midnight on the first date of the agreed Service provisions and the no other agreement was made in writing, or Internet, the Hotel may cancel the provisions of Services to the Client. The Hotel is obliged to notify the Client of this in writing, or the Internet.

4.     The Client is entitled to unilaterally cancel the provision of Services as confirmed by the Hotel.

5.     The Client is obliged to pay the Hotel a cancellation fee under the conditions and in the amount shown in Points 6 and 7 of this Article for such unilateral cancellation of Service provision.

6.     If the Client notifies the Hotel of such unilateral cancellation of confirmed Service provision by 6:00 PM on the day before the first day of Service provision, the Hotel will not apply a cancellation fee towards the Client.

7.     If the Client notifies the Hotel of such unilateral cancellation of confirmed Service provision after the term shown in Point 6 of this Article, the Hotel will gain the right to a cancellation fee in the amount of 100% of the price for confirmed Services for the first day of accommodation.

Article IV.
Out-of-court Dispute Resolution

1.     Authority for the out-of-court resolution of consumer disputes arising from the contract falls on the Slovak Trade Inspection which is headquartered at P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, Web: https://www.soi.sk/en/SOI.soi or any other authorized body (https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1), within the meaning of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes, as amended.

2.     Consumer disputes can also be resolved via alternative dispute resolution bodies, even if they are cross-border disputes. The European Commission publishes and regularly updates a list of alternative dispute resolution bodies in all Member States on its website. Therefore, if a consumer has a dispute with a trader from another EU Member State, the list at: https://webgate.ec.europa.eu/odr/main/?event=main.adr.show makes it easy to find the body based in the Member State of the trader with whom the consumer has a dispute and to contact it to resolve the dispute in an alternative way.

3.     In the case of a dispute relating to goods or services purchased online, the consumer has the right to initiate an alternative dispute resolution via the online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&reload=false.

4.     In relation to the out-of-court resolution of cross-border consumer disputes, the consumer can also seek recourse from the European Consumer Centre Slovakia.
 

5.     MAC-GASTRO spol. s r.o., as a supplier of goods and a service provider, is entitled to supply goods and provide services on the basis of a trade licence and in this respect it is subject to supervision under the Trade Licensing Act (Act No. 455/1991 Coll. on Trade Business, as amended), which is the Bratislava District Office. In relation to the supply of goods and services to consumers, it is subject to the supervision of the Slovak Trade Inspection within the meaning of point 1 hereinabove.

Article V
Final Provisions

1.     These general business terms and conditions and the legal relationships thereby created are managed by the legal regulations of the Slovak Republic.

2.     The Client's stay in the Hotel is managed by the Hotel Accommodation Rules and Regulations, which are binding for Clients. The Hotel Accommodation Rules and Regulations are located at the Hotel's reception and in each room in the Hotel.

3.     If the Client provides the Hotel with any information as to its debit or payment card, including related numbers, the Client at the same time expresses its consent to allow the Hotel to use this card to satisfy its financial claims towards the Client, in particular when seeking payment for Service cancellation fees.

4.     The Client, via the delivery of a Reservation to the Hotel, the unilateral cancellation of Service provision of the cancellation of accommodation in the Hotel thereby confirms that these terms and conditions are known to them and that they agree with the content herein.

5.     These General Business Terms and Conditions for Providing Accommodation Services at Hotel Apollo enter into force on 1.1.2022.